We process and dispatch orders within 24 hours after they're placed.

• Orders are generally shipped on the next business day.
• Once your order is shipped, you will receive a tracking number via email.
• Orders placed over the weekend are prepared and generally shipped on Monday.

All orders are processed and shipped within 24 hours from our U.S. warehouses located in San Diego and Chicago.

• Estimated Delivery Time: 4–7 business days across the United States. Every shipment includes tracking and is delivered through USPS, FedEx, or UPS, depending on the destination and service availability.

Every order is backed by a 60-Day Money-Back Guarantee and FREE returns & size exchanges. If you're not 100% happy, we'll make it right.

Why We Offer This Guarantee

We believe in the quality of our products and want you to enjoy them without hesitation. Our guarantee gives you the freedom to try our products in the comfort of your home, knowing you can return them if they don’t meet your expectations.

Start Date

Your guarantee period begins 60 days from the date of delivery. Plenty of time to test your purchase.

Condition Requirements

To qualify for a refund, returned items must meet the following criteria:

• Unused or very lightly used and in like-new condition.
• Free of any pee, poop, blood, dirt, or other contaminants.
• No structural damage.
• Original Packaging (or professionally packaged).

The return or refund process begins only after your order has been successfully delivered or not shipped yet.

If your product has shipped but not yet delivered, we cannot issue a refund until delivery is confirmed.

However, if your order is not delivered within 15 business days of shipping, we’ll issue a full refund.

We monitor every shipment and will assist with tracking or re-shipping if needed before a refund is processed.

Once your order has been processed, you will receive a shipping confirmation email with a tracking number.

You can track your order in the Order Tracking page on our website.

If you need help tracking your order feel free to reach out to us at support@k9elitegear.com

Our customer support team will be happy to guide you through the process.

We offer payments with all major credit and debit cards, as well as Shop Pay, Google Pay, Apple Pay.

We also offer Get it now, pay later option with Shop Pay Installments (Installments in partnership with Affirm).

Yes! Choose Shop Pay Installments at checkout to split your order into 4 interest-free payments.

If you don’t receive your order within 15 business days after shipping, you are eligible for a full refund or reshipment.

Use our Breed Size Finder on the product page or measure your dog, using our Size Chart.

You'll need a flexible tape measure.

✅ FREE size exchanges within 60 days

Front Chest/Lower Neck (A): Measure around the chest/lower neck, in front of the front legs

Chest Girth (B): Measure around the belly, behind the front legs

Definitely. Just contact us and we’ll send a new size asap!

✅ FREE size exchanges within 60 days

Yes. We offer free returns within 60 days of delivery under our ELITE Guarantee.

If your item doesn’t fit or meet expectations, simply contact us at support@k9elitegear.com and we’ll get it sorted out.

We get it, sometimes your dog needs to try it on first. As long as it’s in clean, resellable condition, we’ll accept it.

💡 Used heavily or damaged products may not qualify — but reach out. We’re here to help.

Just email our support team at support@k9elitegear.com, and we’ll walk you through the process in minutes.