Orders are processed and dispatched within 24 to 48 business hours after being placed. Orders placed on weekends or holidays are processed on the next business day.

Once your order ships, you will receive a tracking number by email.

After dispatch, delivery typically takes 3 to 7 business days within the United States.

All shipments include tracking and are delivered via FedEx, USPS, UniUni, or GoFo Express depending on destination and service availability. Deliveries occur on business days only. Local holidays, weather conditions, or carrier disruptions may occasionally extend transit times.

Approximately 98 percent of orders arrive within the estimated window. Delivery times are not guaranteed.

Free shipping is offered on all mainland United States orders. Orders shipping to Alaska and Hawaii are subject to an additional shipping fee of $19.99 due to carrier and logistics costs.

Every eligible K9ELITE order is backed by our 60-Day Elite Guarantee. This covers confirmed manufacturing defects, damaged-on-arrival items, missing parts, and fulfillment errors.

If your gear arrives wrong, damaged, defective, or missing a required part, we’ll make it right with a replacement, exchange, or support resolution handled by our team.

Eligible orders also include free size exchanges to help ensure the proper fit for your dog.

Once your order ships, you will receive a shipping confirmation email with tracking details. You can also track your order using the Order Tracking page on our website.

If you need assistance, contact support@k9elitegear.com.

If your order hasn’t arrived within the estimated delivery time, please contact us and we’ll investigate with the carrier.

In the rare event that your package is confirmed lost in transit, we’ll reship your order at no extra cost or issue a refund according to your preference.

If tracking indicates delivery but you cannot locate your package, please check your mailbox, porch, side entrances, neighbors, or building management. Allow up to 48 hours in case the carrier marked the package delivered early.

If the package cannot be located, contact us within 7 days of the delivery scan so we can assist with a carrier claim.

Occasional delays may occur due to weather or carrier backlogs. If tracking has not updated for more than 10 business days, contact us and we will investigate.

If the carrier confirms the shipment is lost, we will reship the order or issue a refund.

We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay.

Yes. Shop Pay Installments are available at checkout, allowing you to split your purchase into four interest-free payments through Affirm.

Yes. We offer a discount for law enforcement and qualifying service professionals.

Please contact support@k9elitegear.com for eligibility verification and additional information.

Backed by our 60-Day Elite Guarantee. Eligible orders include free size exchanges to help ensure the proper fit for your dog.

To qualify for a return, items must be unused and in new condition.

Returned products must be free from urine, feces, blood, dirt, hair buildup, odors, or other contaminants. Items must show no structural damage, chewing, tearing, or excessive wear and must be returned in the original packaging with all inserts and accessories.

Returns that do not meet these requirements are not accepted. Read our full Return Policy.

To initiate a return or exchange, email support@k9elitegear.com with your order number. Our team will guide you through the process.

Once production has begun, made-to-order items cannot be canceled or modified. Refunds for made-to-order items are only issued in cases of manufacturing defect or fulfillment error.

This includes custom dog ID patches and personalized ID tags.

Refunds for returned items are processed after the product has been received and inspected at our facility.

Once approved, refunds are issued to the original payment method and typically appear within 2 to 5 business days, depending on your bank or payment provider.