Last Updated: August 23, 2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from K9ELITE, via k9elitegear.com (the “Site”).

K9ELITE LLC ("us", "we", or "our") operates the k9elitegear.com website (hereinafter referred to as the "Service").

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from k9elitegear.com.

1. INFORMATION WE COLLECT AND USE

K9ELITE obtains information about you when you use our Services. Please note that we need certain types of information so that we can provide Services to you. If you do not provide us with such information, or ask us to delete it, you may no longer be able to access or use all or part of our Services.

Personal Information

We may collect personal information directly from you in a variety of ways, including:

• Receiving the questions, communications, or feedback you submit to us via email or online forms
• Your participation in research and surveys
• Requests you submit for customer support and technical assistance (including chat, messaging, and SMS)

Types of information collected:

• Name, email address, phone number, and shipping/billing addresses
• Billing information and payment details (processed securely; we do not store card details)
• Order history, customer support interactions, and surveys

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"), including:

• Browser type, IP address, pages viewed, and time spent on our Site
• Cookies and tracking technologies to analyze activity and enhance your experience

Tracking & Cookies Data

We use cookies and similar tracking technologies to monitor activity and store certain information.

Examples include:

• Session Cookies – operate our Service
• Preference Cookies – remember preferences and settings
• Security Cookies – used for security purposes

2. HOW WE USE YOUR INFORMATION

We might collect personal information such as name, email, shipping address, and order history to:

• Process and fulfill your orders
• Provide customer support
• Improve your shopping experience
• Send updates and promotions (if you opt-in)

3. DATA ANALYTICS AND ADVERTISING

Data Analytics

We may use third-party services such as Google Analytics (including Google Signals and User-ID) to analyze usage data and improve services.

To opt out of Google Analytics, install the Google Analytics Opt-out Browser Add-on.

Online Advertising

We may use third-party advertising technologies (e.g., Meta Ads, Google Ads) to display relevant ads.

Opt-out resources:

• Digital Advertising Alliance Opt-Out
• Network Advertising Initiative Opt-Out
• Your Online Choices
• Google Ads Settings

Email Marketing

By submitting your email address, you consent to receive promotional emails from K9ELITE.

• Opt out anytime via the unsubscribe link.
• Transactional emails (order confirmations, shipping notices) will still be sent.

Notice Concerning Do Not Track

We currently do not recognize or respond to browser-initiated Do Not Track (DNT) signals.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share data only when necessary:

• Service Providers – for payment processing, shipping, analytics, and marketing
• Legal Compliance – to comply with legal obligations, enforce rights, or protect users

5. YOUR CHOICES

• Marketing Communications – Opt out via “unsubscribe” links
• Cookies – Adjust browser settings to disable cookies (note: some features may not function correctly)

6. PRIVACY RIGHTS

While we may not be directly subject to GDPR or CCPA, we respect privacy best practices.

You may request access, correction, or deletion of your personal data at any time by contacting us at support@k9elitegear.com.

7. DATA RETENTION

K9ELITE retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes order processing, customer support, and compliance with accounting or legal requirements.

When deciding retention periods, we consider:

• The duration of your relationship with us (orders, accounts, interactions)
• Legal obligations requiring us to retain data (e.g., tax/transaction records)
• The need to resolve disputes, enforce agreements, or protect our rights

In some cases, we may securely de-identify data instead of deleting it.

All data is stored securely on our servers or with trusted third-party providers.

8. DATA PRIVACY AND PROTECTION LAWS: THE CCPA AND GDPR

While our operations may not fall directly under GDPR or CCPA, we strive to provide transparency and privacy best practices.

If you have questions about how these laws apply, contact support@k9elitegear.com.

9. DISCLOSURE OF DATA

K9ELITE may disclose personal data in good faith when necessary to:

• Comply with a legal obligation
• Protect rights or property
• Investigate misconduct
• Protect the safety of users or the public

10. SECURITY OF DATA

We use commercially acceptable methods to protect your data, but no online transmission or storage system is 100% secure.

11. THIRD PARTY SERVICES

We rely on trusted third parties to improve your experience. They may only use data as needed to provide their services.

Payments & Payment Processors

We use Shopify Payments, Apple Pay, and Google Pay for secure payment processing.

We do not store your card details. All payment providers comply with PCI-DSS standards for safe handling of payment data.

12. CHILDREN'S PRIVACY

Our Services are not directed toward children under 18, and we do not knowingly collect personal data from anyone under 13. If such data is discovered, it will be deleted immediately.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Updates will be posted on this page with a new “Last Updated” date.

14. CONTACT US

K9ELITE
30 N Gould St Ste N, Sheridan Wyoming 82801, United States

📧 Email: support@k9elitegear.com