60 DAYS ELITE GUARANTEE
Every eligible K9ELITE order is backed by our 60-Day Elite Guarantee. This covers confirmed manufacturing defects, damaged-on-arrival items, missing parts, and fulfillment errors.
If your gear arrives wrong, damaged, defective, or missing a required part, we’ll make it right with a replacement, exchange, or support resolution handled by our team.
Eligible orders also include free size exchanges to help ensure the proper fit for your dog.
DOG DAMAGE PROTECTION
For those who want added peace of mind, K9ELITE offers optional Dog Damage Protection. This 1-year protection plan covers damage caused by your dog during normal use.
If the gear is chewed, torn, or destroyed, we will replace it once during the coverage period with shipping included.