Return Policy

RETURN POLICY

K9ELITE RETURN & REFUND POLICY

We stand behind the quality, construction, and performance of our gear.

The K9ELITE 60-Day Guarantee gives you time to confirm the right fit, request an eligible exchange, return an unused product, or receive support if something is not right with your order.

K9ELITE 60-DAY GUARANTEE

Eligible orders are covered for 60 days from the date of delivery.

The guarantee includes:

60-day return window for eligible unused products
60-day fit and adjustment support
One free size exchange on eligible orders
60-day coverage for confirmed manufacturing defects
Support for damaged, incomplete, or incorrect orders

Refund returns are subject to a $9.99 return handling fee, deducted from the approved refund.

The handling fee does not apply when the return is caused by a confirmed manufacturing defect, damaged-on-arrival product, missing part, incorrect item, or fulfillment error by K9ELITE.

60-DAY RETURNS

Return requests must be submitted within 60 days of delivery.

To qualify for a refund, the product must be:

Unused
Clean and undamaged
Free from dirt, odors, hair buildup, or other contaminants
Free from chewing, tearing, modification, or excessive wear
In new and resalable condition
Returned with all included accessories, components, and packaging

Products showing outdoor use, contamination, damage, chewing, tearing, or excessive wear are not eligible for refund or exchange.

K9ELITE reserves the right to reject a return that does not meet these requirements.

FIT SUPPORT AND SIZE EXCHANGES

Proper fit is essential for control, comfort, and performance.

Our support team can review your dog’s measurements or fit photos and provide adjustment guidance.

If the selected size is not suitable, you may request one free size exchange within 60 days of delivery.

To qualify, the product must be unused, clean, undamaged, and approved by K9ELITE before it is returned.

One free size exchange is available per eligible order. Additional exchanges may be subject to shipping and handling costs.

MANUFACTURING DEFECT COVERAGE

If your product has a confirmed manufacturing defect within 60 days of delivery, K9ELITE will provide an appropriate replacement or resolution at no additional cost.

Manufacturing defect coverage does not apply to damage caused by:

Chewing or scratching
Misuse or neglect
Improper sizing or adjustment
Incorrect handling
Accidents
Normal wear and tear
Product modification
Failure to follow care instructions
Use outside the product’s intended purpose

Photos or videos may be required before a replacement or other resolution is approved.

DEFECTIVE, DAMAGED, OR INCORRECT ORDERS

If your order arrives damaged, incomplete, defective, or incorrect, contact us as soon as possible.

Please include:

Your order number
A clear description of the issue
Photos of the product
Photos of the packaging
A video when needed to demonstrate the issue

Once the issue is confirmed, K9ELITE will provide an appropriate resolution at no additional cost.

The $9.99 return handling fee does not apply to confirmed manufacturing defects, incorrect items, damaged-on-arrival products, missing parts, or fulfillment errors.

HOW TO REQUEST A RETURN OR EXCHANGE

All returns and exchanges must be approved before being shipped.

Contact:

support@k9elitegear.com

Please include your order number, the product involved, and the reason for your request.

After the request has been reviewed and approved, K9ELITE will provide the correct return instructions and authorized return address.

Do not send returns to the legal mailing address displayed in our website policies. That address is not a warehouse, fulfillment center, or authorized return location.

Returns sent without prior approval may be refused or returned to the sender.

RETURN SHIPPING AND HANDLING

Unless the return is caused by a confirmed manufacturing defect, damaged-on-arrival product, incorrect item, missing part, or fulfillment error, the customer is responsible for return shipping costs.

Refund returns are subject to a fixed $9.99 return handling fee. This fee helps cover return processing, inspection, handling, restocking, and the original free shipping costs associated with the order.

The fee is deducted from the approved refund amount.

We recommend using a tracked shipping service and keeping the shipping receipt until the return has been completed.

K9ELITE is not responsible for return packages that are lost, delayed, damaged, or sent to an incorrect address because the provided return instructions were not followed.

Original shipping charges, expedited shipping charges, shipping protection fees, and carrier fees are non-refundable.

RETURN AND REFUND TIMING

In most cases, the complete return and refund process takes approximately 7 to 15 business days from the date the authorized return is shipped.

This timeframe includes:

Return transportation
Receipt and inspection
Eligibility verification
Restocking when applicable
Refund processing

Once the returned product has been received, inspected, and approved, the refund is generally processed within 3 to 7 business days.

The process may take longer if the return is delayed by the carrier, arrives without the required information, requires additional review, or does not follow the provided return instructions.

After K9ELITE issues the refund, your bank, card provider, or payment service may require additional time to post the funds to your account.

Refunds are issued only to the original payment method.

FREE GIFTS AND PROMOTIONAL ITEMS

Free gifts, promotional items, complimentary accessories, and bonus products have no separate cash value and are not eligible for an individual refund.

When an order is returned for a refund, any physical free gifts included with the order must also be returned unused and in new condition.

If a physical gift is not returned, its stated retail value may be deducted from the refund.

Digital products, training guides, downloadable materials, and complimentary digital content are non-refundable.

PERSONALIZED PRODUCTS

Personalized and customized products are non-refundable.

This includes:

Custom patches
Personalized ID patches
Personalized ID tags
Engraved or printed products
Products created using customer-provided information
Other products identified as personalized or custom-made

Standard non-personalized patch sets may be returned when they meet the general eligibility requirements of this policy.

Personalized products cannot be canceled or modified once production has begun.

Exceptions apply when there is a confirmed manufacturing defect, personalization error, or fulfillment error by K9ELITE.

MADE-TO-ORDER PRODUCTS

Made-to-order products are produced after an order is placed and may require additional production time.

Once production has begun, made-to-order products cannot be canceled, modified, or returned because of a change of mind.

Refunds, replacements, or corrections are available when there is a confirmed manufacturing defect or fulfillment error by K9ELITE.

ORDER CANCELLATIONS

Orders may be canceled only before processing, production, packaging, or fulfillment has begun.

Once an order has entered processing or shipment, cancellation may no longer be possible.

Personalized and made-to-order products cannot be canceled once production has started.

Submitting a cancellation request does not guarantee that the order can be stopped.

SHIPPING AND DELIVERY ISSUES

Standard refunds and returns cannot be processed until delivery has been confirmed or the carrier has officially confirmed that the shipment is lost.

If your order does not arrive within the estimated delivery window, contact us so we can investigate with the carrier.

If a shipment is confirmed lost in transit, K9ELITE may provide a replacement or refund depending on the circumstances.

Carrier delays, missed delivery attempts, incorrect addresses, refused packages, unclaimed packages, and shipments marked as delivered are reviewed individually.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

REFUSED OR UNCLAIMED PACKAGES

Packages refused by the recipient or left unclaimed may be returned by the carrier.

Any approved refund may be reduced by:

The $9.99 return handling fee
Return carrier charges
Original shipping costs
Additional costs caused by the refusal or failure to collect the shipment

No refund will be issued until the returned package has been received, inspected, and approved.

POLICY MISUSE

K9ELITE reserves the right to refuse a return, refund, exchange, replacement, promotional benefit, or future service in cases involving fraudulent, excessive, abusive, or suspicious activity.

This includes returning a different product, submitting falsified evidence, intentionally damaging a product, or returning an item that has been used, altered, or contaminated.

CONTACT K9ELITE

For returns, refunds, exchanges, sizing assistance, or product support, contact: